datatronics case study

Read the Customer Service at Datatronics Case Study on pages 246-250 in the textbook. Answer the Discussion Questions at the end of the Case Study. Your responses must be complete, detailed and in APA format. See the sample assignment for expected format and length.1. Outline the specific information that Matt should collect to build a case for improv- ing customer service at Datatronics2. Describe your top ideas for Matt to present to Joel next week. 3. How would Matt get Joel to support his ideas?

Note: Please include and abstract, summary, matter addressing the above questions and references a total of 5-6 pages. Please use APA format, you can use the sample paper attached for reference.Thank you