simple short answer questions 1

Procuring and Delivering Services- Short BUT DETAILED Responses– Covers Lectures 4 and 5

1) In your own words what should go into the decision to outsource services? Be specific (Week 4)

2) In your own words, what is the definition of a Total Facility Management Service Delivery Option? Be specific (Week 4)

3) In your own words, what is the definition of the following? (Week 4)

• Managing Agent

• Managing Contractor

• Specifically, how are they different?

4) List and describe each step of the Procurement Process in your own words. ( Week 5)

5) In your own words, what is an SLA or Service Level Agreement? Why is it important and to whom? ( Week 5)